I never received my order, despite paying for express shipping that cost almost as much as the item itself.
When I tried to view the proof of delivery, the system rejected my postal code as "incorrect," even though I entered the correct postal code used for my order.
I contacted the seller, but they told me the shipping company is legally responsible for the package once it has been collected. They asked me to open another support ticket, which I did, but it was simply closed without resolving the issue.
I cannot obtain a refund from the shipping company, and the seller is refusing to issue a refund or replacement. As a customer, I am left wondering who is actually responsible when neither party accepts liability.
I was a returning customer, but after this experience and the lack of effective after sales support, I will not be purchasing from this seller again.